After hours web chat - small business support

Our web chat is available for small businesses from 3pm to 9pm (Australian Eastern Daylight Time) Monday to Friday and 10am to 4pm (AEDT) Saturday, except national public holidays.

If you choose to provide us with information that identifies you this is personal information. We will treat personal information in accordance with the Privacy Act 1988.

Please review our Privacy Information for further details.

Our web chat service is able to assist with queries on:

  • GST
  • ABN/AUSkey
  • Payment Arrangements
  • BAS 
To access the new Web Chat:  Go to > type in your question e.g. GST and a new Web Chat button will be visible on the right hand side of the SBA page.

To access web chat click here

If your query isn't listed you can refer to our other contact options.

Did you know you can use our online services as a secure way to access information and conduct transactions for your tax and super affairs. There are tailored services for individuals, businesses and tax practitioners.